Have a question? Here are the most common ones we get for your convenience...
1) Do you offer dropshipping?
No, do not offer dropshipping services.
2) Do you have a CSV file on all products and pricing?
No, we do not offer a CSV file download.
3) Do you sell to Amazon sellers?
No, many manufacturers restrict us from supplying Amazon FBA sellers so we do not support this channel of sales.
Most brands including Kong, VIP Products/Tuffy, Mendota, Zippy Paws, Outward Hound, Starmark and many others do not allow their products to be sold on Amazon, Ebay, Jet.com and others online channels. If you attempt to resell these items purchased from us on these platforms your account will be banned and you will be responsible for any legal fees resulting from this violation and you will not be able to return products to us for a refund.
4) If I buy products, do I have to follow MAP Pricing when I resell them?
Yes, many manufacturers now have MAP Pricing requirements (Minimum Advertised Pricing). As a retailer, you will be responsible for following the various MAP pricing for each manufacturer has in place.
5) How long does it take to get my order?
We ship most orders within 1-2 business days out of our warehouse in North Carolina. Once it leaves our warehouse, it will take between 2-5 business days to deliver to you.