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Shipping And Returns

Shipping Policy

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We currently only ship to the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We typically ship orders less than 2 pounds via USPS First Class or Priority Mail. Orders over 2 pounds are generally shipped via UPS Surepost and UPS Ground for anything over 9lbs.

Limited time special flat rate shipping offer:

Basic 3-5 Business Days - $5.99 Flat Rate Any Size Order, FREE OVER $49 TODAY!

Upgrade 2-3 Business Days - $14.99 - $24.99 Based On Order Size

(UPS, Surepost, USPS Priority Mail or USPS First Class Mail, whichever we determine to be the fastest to your door). 

Alaska, Hawaii and International orders will be charged the actual shipping cost as calculated by the shipping estimation tool. Prices quoted on website may not be 100% accurate as the actual shipping cost will be determined based on the combined weight of the products ordered. Please note dog crates, kennels, dog treats and electronic equipment cannot be shipped internationally. International shipment will have additional taxes and duties due based on the laws of your specific country and are not included in the shipping charges from DogSupplies.com

* Some Large Items require additional shipping charges due to their size and weight. These may include the dog crates, exercise pens and other items weighing more than 20lbs or those that come in very large boxes. Unfortunately shipping companies charge us a surcharge on these items and since our prices are so low to start with, we cannot cover this additional expense due to the extremely low prices on the products we sell.

Expedited / Faster Shipping Options - Most items on our website can have expedited shipping if you need them right away. The cost for the faster shipping will depend on how quickly you need the items, how heavy they weigh and where you are located. Please call us or email us if you need faster shipping and we can get you a custom price quote.

 

Delivery Speed - Most orders placed before 2pm eastern Monday through Friday are shipped out the same day.

Larger items such as crates, beds and multiple item orders weighing over 2lbs are typically shipped via Fedexground due to their size & weight. These and any items not currently in stock will typically arrive within 5-9 business days.

If you have not received your order within 9 business days of placing your order, please email us. Your order status can be tracked using the order research tool on our website by logging into your account.

See the map above for transit times from our Charlotte, NC warehouse using UPS
. The transit times listed below do not include the 1-2 business days before UPS receives the products from us.

You can log into your account to check the status of your order at any time.


Returns Policy

You may return most new, unopened items with original tags still attached to the items within 30 days of delivery for a full refund minus the original shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Otherwise, if you want to return an item, you will be responsible for the return shipping fee getting the product back to us. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.

Any products that have been used, dirty, have dog hair on them, or are returned without original packaging or damaged packaging are subject to a 50% restocking fee. There are no restocking fees on brand new items returned in new, resell-able condition. Health products including dog diapers, pup pants and opened vitamins are non refundable do to health & sanitation issues.

If you would like to exchange an item, please place a new order for the correct size/color. Then simply return back the first order that you do not want and we will refund the first order entirely. When you return your order, please include the original packing slip so we can tied the return back to your account. Also please make a note in with it that you have already reordered and would like a refund on the returned item.

 

Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping. No exceptions.

You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To process an exchange or return, please ship the item(s) back to:

DogSupplies.com
11136 Sam Furr Road
Huntersville, NC 28078

OR

DogSupplies.com Outlet Store
2960 St Rose Pkwy Suite 170
Henderson, NV 89052

Whichever is closer to you will be the least expensive to return your item to...

Please include the original packing slip, a copy of your receipt or your order number, name, address and reason for return with the item being returned.

We'll notify you via e-mail of your refund once we've received and processed the returned item.
 


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